Frequently Asked Questions

What is Daito?

Daito is a web-based two-factor authentication (2FA) manager built for businesses. It allows you to easily create, manage and share 2FA access for all of your work accounts.

Key features include shared access, SSO login via SAML, audit logs, groups, and integrations.

How do I set up Daito?

Setting up Daito only takes a few minutes. Visit Daito and sign up for a free trial. Add your first user account, then start importing external work accounts you want to protect with 2FA. Daito handles the rest.

Does Daito offer a free trial?

Daito offers a 14-day free trial that allows you to add unlimited users and manage unlimited 2FA accounts. After the trial period ends, paid subscription plans are required for ongoing access and support. Paid plans start at $15.83 per month billed annually including 3 users. The free trial is a great way to experience Daito's features before committing to a paid plan.

Can users access Daito from anywhere?

Yes, once configured through Daito's web application, users can log in from any device with a web browser and internet access. No phone or separate authenticator app is required - users simply need to access Daito at app.daito.com using their web browser. Daito supports logging in via username/password or through SAML SSO.

How secure is Daito?

Daito follows industry best practices for security and privacy, such as encryption in transit and encryption at rest.

Daito is hosted in the EU (in Germany) and in ISO 27001-certified data centres. We are currently in the process of getting our SOC2 or ISO27001 certifications.

Who is behind Daito Authenticator?

The Daito Authenticator is a product from Elster Intelligence, a Berlin, Germany-based software company.

Elster Intelligence was founded by Jan Sroka, a former Big 4 information security professional after experiencing first hand in his 15+ years career that 2FA tokens often need to be shared in smaller companies and that lots of companies unnecessarily open themselves to risk by not protecting all (shared or not shared) accounts with 2FA.

Jan holds numerous advanced IT security certifications (CISA, CISSP, CISM) and is reachable at [email protected].

We are currently a small team of 4 based in Germany, UK and Turkey.

Does it work for mobile and web?

Yes. It will work if your device has a (reasonably modern) web browser and internet access.

How many companies use Daito?

Daito is trusted by 200+ businesses worldwide, ranging from small startups and agencies to large public companies.

Is Daito software reliable?

Daito prioritizes quality, stability and security. Our developers release regular updates to address any minor issues. Customers report high satisfaction with the user experience. That's why we publicly share some metrics on https://status.daito.io.

If you experience any problems, contact support - feedback helps us improve. In general, Daito has proven very reliable for users.

Is there an enterprise offering?

Yes, Daito has an enterprise offering for companies with 150+ users. It provides a customized version of Daito with dedicated support, advanced SSO, priority development, invoice payments and volume pricing. The enterprise plan is designed to meet the needs of large organizations. Contact our sales team to learn more.

Do you offer any discounts?

At the moment, Daito only offers a 30% annual discount for non-profit organisations. If you are an eligible nonprofit, please contact us [email protected].

Moreover, we do provide volume discounts for enterprise customers with 150 or more users who are interested in our custom enterprise offering.

How do I cancel my Daito plan?

To cancel your Daito subscription plan, simply go to the "Billing" page in your account settings. You can read our detailed instructions here.

Please note that plan cancellations are effective at the end of your current billing period, and no refunds are provided for the current period. However, you can cancel at any time with no penalties.

How do I find instructions for setting up 2FA for a specific application?

Daito has a comprehensive two-factor authentication (2FA) setup directory that provides step-by-step guidance for enabling 2FA on many popular apps and services.